Active Network Systems Ltd

Support

Telephone Support

ANS offers customers cost-free non-contractual telephone support for the lifetime of the products and solutions that it has supplied

If you have a support issue please contact us by email, telephone or fax through our Contact page.


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On-site Support

Chargeable Extended Onsite Support contracts are available, with 5-day by 8-hour, or 7-day by 4-hour, response and onsite engineer.


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Warranty

Standard warranty terms for components, products and solutions are, unless stated, three years' return-to-base. ANS will also service manufacturers' warranties which exceed three years, although customers are naturally free to do this themselves if they wish.

If you have a warranty issue please contact us by email, telephone or fax through our Contact page.

Chargeable Extended Warranty contracts are available. These consist of Advanced Replacement Warranty five-day by twelve-hour contracts with a choice of Same Day or Next Day dispatch. Contracts may be bought for one, two or three years and may be applied as standard to a maximum of three years' of product life. Further extensions beyound three years may be negotiated.


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